Ticketly AISmarter Discord Support with Ticketly AI
Ticketly AI turns your Discord server into a reliable support assistant fast answers in DMs, automatic ticket handoff when needed, and a clean dashboard for full control.
Ticketly AI is powered by large language models. We cannot guarantee that every answer, summary or automatic category choice is 100% correct, but the system is tuned and tested to be as stable and predictable as possible.
Pricing
Standard
7 €/month
- Full AI Ticket Assistant
- 1 Discord server
- All core features
Custom
12 €/month
- Custom bot name & logo
- Full AI Ticket Assistant
- 1 Discord server
- All core features
Why Choose Ticketly AI?
Instant Assistance
Users get fast, accurate answers directly in DMs. If AI cannot help, Ticketly AI automatically creates a ticket with full context.
Configurable
Control tone, categories, languages, ticket embeds, and routing rules from your dashboard live updates with zero downtime.
Secure by Design
Private database, text-only AI requests, and full Discord-compliant workflows. Your data stays safe and isolated per license.
Learns Your Server
AI answers based on your own Knowledge Base and News feed, ensuring replies stay correct, up-to-date, and unique to your community.
Built for Staff Teams
Ticket summaries, auto-routing, staff role mentions, and clean transcripts ensure your team gets context instantly no more guesswork.
Fast Setup, Zero Maintenance
Setup takes under a minute. No hosting, no servers, no bot restarts. Everything updates automatically through your dashboard.
Getting Started
Purchase a Plan
Choose the plan that fits your server. Your license activates automatically right after payment.
Sign in with Discord
Log in with Discord to connect your server and access your dashboard instantly.
Configure the Bot
Customize AI settings such as language, tone, categories, and embed styling directly in the dashboard.
Start Using the Bot
Run /setup to create your support channel. Invite the bot from your license page, or use your custom invite link if you purchased a custom bot.
Core Features
AI Ticket Management
DM answers first: tickets are created only when needed. Staff get a clear summary so they can jump in fast.
Dynamic Config
Change panel texts, embeds, roles, categories, and behavior instantly. Everything is per-guild and updates in real time.
Multi-language
Users can write in any language. DM replies follow your AI language setting (auto or fixed). Staff summaries and command replies follow your Summary language setting for consistent moderation.
Automatic Categories
AI routes tickets to the best category (Whitelist, Donation, Bug Report, etc.) and automatically pings the correct staff roles.
Ticket Summaries + Summary Command
Every ticket includes an AI summary in the embed. Staff can regenerate it anytime using /ticket_summary to catch up instantly.
Automatic Closure
Auto-warn and auto-close inactive tickets after your chosen time window. Transcripts are saved before closing.
Live Knowledge Feed
Ingest selected Discord channels into a live knowledge feed, so the AI can answer with up-to-date server info and changes.
Transcripts
Closed tickets are saved as searchable transcripts per license. Owners can review by guild, and users can browse their own history.
Config Keys
Export and share settings using config keys. Import configuration (dashboard + knowledge) into another license in seconds.
AI Tone
Choose how the bot speaks (professional, friendly, strict, etc.). Keep replies consistent with your community style.